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A handout on clear communication and active listening skills. Provides rationale for using these approaches and examples of clear communication and active listening dos and don'ts.
McNaughton, D., Hamlin, D., McCarthy, J., Head-Reeves, D., & Schreiner, M. (2008). Learning to listen: Teaching an active listening strategy to preservice education professionals. Topics in Early Childhood Special Education, 27(4), 223-231.
Rogers, C. R., & Farson, R. E. (1957). Active listening (p. 84). Chicago, IL: Industrial Relations Center of the University of Chicago.
Weger Jr, H., Castle, G. R., & Emmett, M. C. (2010). Active listening in peer interviews: The influence of message paraphrasing on perceptions of listening skill. The Intl. Journal of Listening, 24(1), 34-49.
