EMERGENCY QUESTIONS

I’m really depressed. I’m considering suicide.

You and your life are important to us! Every person on earth contributes to our collective wellbeing in immeasurable ways. We urge you to call the National Suicide Prevention Lifeline at 1-800-273-8255 (alternately, their website and live chat are here). It’s available 24 hours a day, 7 days a week, in both English and Spanish. If you’re outside of the US, please click here for a list of international hotlines.

 

GENERAL QUESTIONS

What is a tool?

A tool is a bite-sized worksheet, exercise, or activity guide designed to help you become an even better version of yourself. It may come in the form of a pdf, audio recording, or video, but it will always be to brief (most tools take less than 30 minutes to complete), evidence-based (as you will see in its description), and actionable (you will actively engage with the tool, not passively consume it).

How will I receive my tool?

All of the tools on our site are digital content. After purchase, they can be downloaded from the site or from a link you will receive in your email. You can access all of the tools you have purchased on an ongoing basis, as long as you maintain your account and they remain listed on our site. Tools you bought previously can be viewed on the “My Purchases” tab of your profile page.

I bought a tool and love it. Can I share it with friends or colleagues?

When you purchase a tool, you do so through an irrevocable, non-transferable individual use license for your own personal, educational, and instructional use only. If you think your friends or colleagues would benefit from a tool, please send them a link to the Tool’s page so they can purchase it for themselves. Please also consider reviewing your tool.

Who creates your tools?

The tools sold on Mindstead are made by a broad community of practitioners: licensed psychologists, social workers, coaches, alternative therapists, faith-based counselors, self-help authors, and other human behavior experts. You can read more about each of them and their experience in their Shop profile.

Do you have tools in languages other than English?

We do not have tools in languages other than English yet, but we’re hoping to change this in the future. If you know any practitioners who make tools in other languages, especially in Spanish, please introduce us.

I’m looking for a tool that you don’t have listed.

If you have a specific tool you’d like to see, please request it through our Tool Request page. We’ll reach out to our community and see if any practitioners have tools on that topic and do our best to let you know once they are listed.

I found an error on your site and/or something on your site isn’t working.

Thanks for noticing! Our website is quite new and errors may occur. Please email us at [email protected], describe the issue you’re experiencing in as much detail as you can (screenshots are very helpful!), and we’ll figure out a way to fix it. Thank you for your help in improving our site!

Is this therapy?

No. The tools listed on Mindstead are for educational purposes only and are not intended as psychological interventions or as a substitute for psychological treatment. Mindstead is not intended to diagnose, treat, cure, or prevent any disease. The site, and the content listed on it by practitioners, have not been evaluated by the Food and Drug Administration. Users use of the site, its content, and any services or items obtained through the site are at their own risk. If you are in need of psychological help, you should seek the consultation of a licensed mental health professional.

I’m looking for a therapist, coach, social worker, or other counselor. Who do you recommend?

Unfortunately, we don’t presently have a direct referral service for practitioners or offer traditional one-on-one or group therapy, coaching, or alternative services. Below is a list of a few good places to look for a traditional practitioner like this. Note that we are not affiliated with any of these networks and are not responsible for any beliefs, actions, and support provided for them and/or for any positive or negative interactions you may have: Black Emotional and Mental Health (BEAM), Black Female Therapists, Gay/Lesbian Medical Association, Help Pro, Inclusive Therapists, Latinx Therapy, Life Coach Hub, Melanin & Mental Health, the National Alliance on Mental Illness (NAMI), National Queer/Trans Therapists of Color Network, Network Therapy, Pride Counseling, Psychology Today, Therapy for Black Girls, Therapy for Black Men. You may also want to consult your insurance company, if you have one.

How do you ensure quality?

The tools sold on our marketplace are developed by a mix of licensed therapists, coaches, and other human behavior experts who share our goal of creating greater access to high-quality evidence-based tools for behavioral interventions. You can see each practitioner’s individual credentials, including degrees and licenses, on their Shop page. The academic research and other evidence that supports each tool is listed under each tool’s description. Tools are also rated by the people who purchase them, helping to highlight the most effective tools. If you have any concerns about the quality of a tool, you’re also able to flag the tool using the “Flag Tool” button on the Tool’s page or by contacting us at [email protected].

Can I return my purchase?

Being digital products, all sales are final.

Is there a way I can connect with other people who are also working on their personal growth?

Many support groups exist including our own group, Mindstead People, which is available to all on Facebook. Here you can connect with other people working on their personal growth, share tips and encouragement, receive free tool alerts, read inspirational quotes, and participate in discussions all designed to help you become the best version of yourself.

What if I have another question?

Feel free to contact us through our contact form or by emailing us at [email protected]. They both go to the same place, so kindly only use one.

 

PRACTITIONER QUESTIONS

How can I submit my tools?

Licensed psychologists, social workers, coaches, alternative therapists, faith-based counselors, self-help authors, and other human behavior experts are all welcome to share and sell their evidence-based tools. Visit our Sell Tools page for more information to get started.

What constitutes a tool?

Tools include worksheets, exercises, guides, training content, workshop materials, tracking tools, decorative reminders, other mind-training exercises, or administrative resources that practitioners may use in their office. We ask that they be evidence-based, easy to use, effective, and original. It's also important that they be actionable, where the user actively engages with the content, rather than simply consuming it.

What is your copyright policy?

We care deeply about respecting the intellectual property rights of others and only allow new, original, evidence-backed content. Please read our Terms of Use and Intellectual Property policies.

I have a tool that doesn’t match any of your existing topic or approach search criteria.

That’s great! We’re happy to add more options of specialties, approaches, topics, and tools. Email us at [email protected] and we’ll figure out a way forward assuming the tool is a fit.

How and when do I get paid?

We use Stripe as our payment provider. Please see our Terms of Use for complete details.

I need to change my payment method, frequency, and/or other payment preferences.

We are not able to access any of your payment info ourselves. Please go to Stripe to manage your account.

Is there a way I can connect with other practitioners?

Yes, we have a group for just this on Facebook: Mindstead Practitioners. It’s intended for the counselors, coaches, and complementary therapists on our platform who looking to help more people and grow their passive income with tips, trends information, and support on how to best grow their Mindstead Shop.

 

PRESS QUESTIONS

Who can I contact with press inquiries?

Please email [email protected] and someone will get back to you as soon as possible.